1. Coverage
Every EW01 is covered for 12 months from the date of delivery against manufacturing defects in materials or workmanship arising under normal use. The warranty applies to the original purchaser.
2. What Is Not Covered
The warranty does not cover:
- damage caused by impact, drops, water, misuse, accident or negligence
- normal wear and tear, including to the strap, crystal and case finish
- damage caused by failing to follow the care instructions
- any watch that has been opened, repaired or modified by anyone other than us or our authorised service partners. Doing so voids the warranty.
3. How to Make a Claim
Contact us at melvinpohphilosophy@gmail.com with your order details, a description of the issue, and photos or video. We may ask you to send the watch to us for inspection.
4. Inspection
We reserve the right to inspect any watch before accepting a claim. Whether a fault is a manufacturing defect is determined by us following inspection.
5. If the Fault Is Covered
If inspection confirms a manufacturing defect, we will repair or replace the watch at our discretion, and return it to you at our cost. A repaired or replacement watch is covered for the remainder of the original warranty period.
6. If the Fault Is Not Covered
If inspection shows the fault was not caused by a manufacturing defect, we will contact you with two options:
- we repair the watch, with the repair cost and return shipping paid by you, or
- we return the watch to you unrepaired, with return shipping paid by you.
7. Shipping Costs
The cost of sending your watch to us for inspection or repair is your responsibility. Any import duties or taxes on warranty shipments are also your responsibility.
8. Your Statutory Rights
This warranty is in addition to, and does not affect, any rights you have that cannot be excluded or limited by law.