This policy explains how EMPIRICAL Labs (“we”, “us”, “our”) collects, uses and protects your personal information when you visit our website or place an order. We handle personal data in accordance with Malaysia’s Personal Data Protection Act 2010.
1. Information We Collect
We may collect the following information when you use our website, subscribe to updates or place an order:
- your name, email address, phone number and delivery address
- your order details and payment history
- messages you send us
- technical information such as your IP address, browser type and how you use our website, collected through cookies
We do not collect or store your card details. All payments are processed by Stripe.
2. How We Use Your Information
We use your information to:
- process your reservation, payments and delivery
- send you order confirmations, production updates and payment reminders
- provide customer support and handle warranty claims
- send you news and updates about Empirical, if you have agreed to receive them
- improve our website and understand how visitors use it
- meet our legal and accounting obligations
3. Who We Share It With
We share your information only with trusted parties who help us run our business, and only as needed:
- Stripe, to process payments
- Couriers such as UPS, FedEx or DHL, to deliver your order
- Our website host, to operate this website
- Authorities, where required by law
We never sell your personal information.
4. International Transfers
Because we ship worldwide and use international service providers, your information may be processed outside Malaysia. Where this happens, we take reasonable steps to ensure it remains protected.
5. Cookies
Our website uses cookies to function properly, remember your preferences and understand how visitors use it. You can control or disable cookies through your browser settings, though some parts of the website may not work as intended without them.
6. Marketing
If you subscribe to our updates, we will occasionally send you news about Empirical. You can unsubscribe at any time using the link in any email, or by contacting us.
7. How Long We Keep It
We keep your information only for as long as needed to fulfil your order, provide warranty support and meet our legal and accounting obligations. After that, it is securely deleted.
8. Security
We take reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access. However, no method of transmission over the internet is completely secure.
9. Your Rights
You may ask us to:
- access the personal information we hold about you
- correct information that is inaccurate or incomplete
- delete your information, where we are not required to keep it
- stop sending you marketing messages
To make a request, contact us at melvinpohphilosophy@gmail.com.
10. Children
Our website and products are intended for people aged 18 and over. We do not knowingly collect information from anyone under 18.
11. Changes to This Policy
We may update this policy from time to time. The latest version will always be published on this page.
12. Contact
For any questions about this policy or your personal information, please contact us at melvinpohphilosophy@gmail.com.